Lou Gerstner, I.B.M. chairman, bitch-slaps Microsoft three times in as many paragraphs.
- “So the computer is in a sense like the electric motor 120 years earlier. It’s an invention that in and of itself is kind of interesting, but doesn’t have a lot of value unless you like hitting the alt, control and delete keys, and all the other things you can do on a keyboard. Its value is in the application to other processes.”
- “There’s an absence of concern about ease of use and almost a pride in technical complexity. What other industry would give you a product that, to turn it off, you first have to press a button labeled start?”
- “And you tell me one other industry where somebody could sell a product that you have to reboot on average five or six times a day to get it to work?”
